4 Ways Your Business Can Use A Texting Service
Posted on: 6 July 2022
Nobody likes taking or making phone calls these days if they do not have to. That's why texting is viewed as a faster and more efficient way to reach your customers. Here are some uses for a texting response service that can help improve your overall customer service.
Appointment Confirmations And Reminders
Do you have staff that is responsible for calling up customers and confirming their appointments, as well as reminding customers that their appointment is approaching? This whole process can be done through a texting service. You can send out messages to customers to confirm if they are still going to come to their scheduled appointment, and then remind them at the appropriate time before the appointment.
If the customer responds that they are unable to make their appointment, you can then have your staff follow up with the customer to set a new time for them to come in.
Order Confirmation
There may be times when you need to notify a customer about an order. You may want to let them know that an order is ready to be picked up, that their order has been received, or that there has been a delay with their order. All these functions can be performed by a text message service. It simplifies the process so that the customer gets the essential information in a timely manner, rather than the notification being sent to a place where they may not see it as soon.
Emergency Alerts
Have a business that needs to send out an emergency alert? For example, you may run a daycare where you need to quickly notify families that the facility is closed for an emergency, or that the time of an event has changed and you want to notify the people attending. Emergency alerts are a great way to send out mass notifications quickly to your customers. It ensures that they will get notified in a timely manner, and saves you time from making individual phone calls.
Customer Surveys
Want to know how your customers reacted to a service you provided? You can use their phone number to send a survey about their overall experience. You'll find that customers are more likely to participate in a survey if they just need to respond with a number ranking, when they may not take the time to click on a survey in an email or make a phone call. This is because texting is faster and takes a minimal amount of time to respond.
For additional information, contact a texting response service such as Kim's Answering Service.
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